1. Who we are

Data Controller: Spark Security Solutions Limited (Company No. 16333958)

2. What data we collect

We may collect and process the following categories of personal data:

• Identity & contact data (name, billing/shipping address, email, phone).
• Order & transaction data (items purchased, order numbers, payment status).
• Technical data (IP address, device, browser type, approximate location, cookies).
• Usage data (pages viewed, actions on the site, referring URLs).
• Marketing preferences (your choices for newsletters or offers).
• Support communications (messages, attachments, call notes).

We do not intentionally collect special category data. Please avoid sharing sensitive information in support requests.

3. How we use your data & legal bases

• To process and deliver orders — creating your account, taking payment, arranging shipping, providing invoices (Contract).
• To manage your relationship — updates, returns, warranty, customer support (Contract / Legitimate interests).
• To improve our site and services — analytics, troubleshooting, testing (Legitimate interests).
• To prevent fraud and secure our services — security monitoring, verification (Legitimate interests / Legal obligation).
• Marketing communications — with your opt‑in consent; you can unsubscribe at any time (Consent).
• Legal compliance — tax/accounting records, regulatory requests (Legal obligation).

4. Cookies & analytics

We use necessary cookies to make the website work and (subject to your consent) analytics cookies to measure performance.

• Strictly necessary — essential for checkout, authentication, security.
• Analytics — e.g. measuring page views and conversions. These run only if you accept analytics cookies.

You can change your preferences at any time via the cookie banner or browser settings. See our separate Cookie Policy for details of specific cookies.

5. Sharing your data

We share personal data only with trusted providers who help us operate our store. Typical recipients include:

• Payment processors (to take secure payments; we do not store full card details).
• Warehousing and delivery partners (to pick, pack and ship your order).
• IT/hosting and analytics providers (to run the website and understand performance).
• Professional advisers and authorities where required (accountants, regulators, law enforcement).

All processors are bound by contracts to protect your data and use it only as instructed.

6. International transfers

Your data may be processed outside the UK/EEA when our providers are located there. Where this occurs, we use appropriate safeguards such as UK‑approved Standard Contractual Clauses and additional measures where needed.

7. Data retention

• Orders & invoices: normally kept for 6 years for tax/accounting purposes.
• Customer account data: kept while your account is active; deleted or anonymised after inactivity of 24 months.
• Support tickets: kept for up to 24 months from closure unless needed longer for disputes.
• Marketing data: kept until you withdraw consent or unsubscribe.

8. Your rights

Under UK GDPR you have rights to:

• Access a copy of your personal data (Subject Access Request).
• Rectify inaccurate data.
• Erase data in certain circumstances.
• Restrict or object to processing, including profiling based on legitimate interests.
• Data portability for information you provided to us.
• Withdraw consent at any time (for consent‑based processing).

To exercise these rights, contact us at sales@sparksecuritysolutions.co.uk. We may need to verify your identity.

9. Security

We use technical and organisational measures appropriate to the risk, including HTTPS, access controls, device encryption, and staff awareness. However, no method of transmission over the Internet is 100% secure.

10. Children

Our services are not directed at children under 16. If you believe a child has provided us with personal data, please contact us so we can delete it.

11. Automated decision‑making

We do not make decisions based solely on automated processing that have legal or similarly significant effects. If this changes, we will inform you and explain your rights.

12. Third‑party links

Our site may include links to third‑party websites. We are not responsible for their privacy practices. Please review their policies.

13. How to complain

If you have concerns, please contact us first. You also have the right to complain to the UK Information Commissioner’s Office (ICO): ico.org.uk.

14. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

Contact us