1. Who We Are

Spark Security Store is an online security and electrical products store operated by Spark Security Solutions Limited.

For the purposes of UK data protection legislation, Spark Security Solutions Limited is the data controller for personal information processed through sparksecuritystore.co.uk.

2. Personal Information We Collect

Depending on how you use our website, we may collect and process:

• Identity information, such as your name.
• Contact information, including email address, telephone number, billing address and delivery address.
• Account information associated with your Spark Security Store customer or Trade Account.
• Order and transaction information, including products purchased, order numbers, payment status, delivery and returns information.
• Technical information, including IP address, browser, device information and security logs.
• Website usage information, such as pages visited and interactions with our website.
• Marketing preferences where applicable.
• Customer support information, including emails, contact-form messages and files or images that you choose to send to us.

3. How We Use Your Information

We may process personal information for the following purposes:

• Processing and managing online orders.
• Creating and administering customer and Trade Accounts.
• Processing payments and payment status information.
• Arranging dispatch and delivery.
• Managing cancellations, returns, refunds and warranty enquiries.
• Providing product and customer support.
• Communicating important information about an order or account.
• Preventing fraud and protecting the security of our website.
• Maintaining accounting, tax and business records.
• Improving our website and services.
• Sending marketing communications where we have an appropriate lawful basis to do so.

4. Lawful Bases for Processing

Depending on the activity, we rely on one or more lawful bases under UK data protection law.

• Contract — where processing is necessary to provide products or services you have requested.
• Legal obligation — where information must be processed or retained to comply with applicable law.
• Legitimate interests — for appropriate business activities such as security, fraud prevention, customer service and improving our services, where those interests are not overridden by your rights.
• Consent — where consent is required, including certain marketing or non-essential cookie activities.

5. Payments

Payments made through Spark Security Store may be processed by third-party payment providers.

Payment providers process payment information according to their own security and privacy requirements. Spark Security Store does not need to receive or store your complete card number in order to process normal online card payments.

6. Delivery and Supplier-Direct Fulfilment

Some products may be dispatched directly by a supplier, distributor, warehouse or delivery partner.

Where necessary to fulfil your order, we may provide relevant information such as your name, delivery address, telephone number, email address and order details to the organisation responsible for dispatch or delivery.

We only provide information reasonably required to process and deliver the order or resolve a related delivery issue.

7. Sharing Personal Information

We may share relevant personal information with trusted service providers where necessary to operate Spark Security Store.

These may include:

• Payment and payment-security providers.
• Product suppliers and distributors.
• Warehousing and fulfilment providers.
• Couriers and delivery companies.
• Website hosting and IT providers.
• Website security and fraud-prevention services.
• Analytics and technology providers.
• Professional advisers such as accountants.
• Government bodies, regulators or law-enforcement authorities where disclosure is legally required.

We do not sell personal information to third parties.

8. Cookies and Website Analytics

Our website uses cookies and similar technologies. Some cookies are required for essential functions such as shopping baskets, checkout, customer accounts and website security.

Where required by law, non-essential cookies such as certain analytics or marketing technologies are used only after the appropriate consent has been obtained.

You can manage available cookie preferences using the cookie controls provided on the website.

9. International Data Transfers

Some technology or service providers may process personal information outside the United Kingdom.

Where UK data protection law requires safeguards for an international transfer, we take reasonable steps to ensure an appropriate transfer mechanism or other lawful safeguard is in place.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, security and dispute-resolution requirements.

Order, invoice and transaction records may need to be retained for several years to meet accounting and legal obligations.

Other information, such as support communications, customer accounts and marketing preferences, is reviewed and retained according to the reason it is being processed.

11. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of information in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to certain processing.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.

These rights are not absolute and may be subject to legal exceptions.

To make a privacy request, email [email protected] .

We may need to verify your identity before responding to certain requests.

12. Security

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include encrypted website connections, access controls, account security, website monitoring and appropriate administrative procedures.

No internet-based system can guarantee absolute security, but we take reasonable measures appropriate to the nature of the information we process.

13. Marketing Communications

Where applicable, we may send marketing communications where we have an appropriate lawful basis.

You can unsubscribe from electronic marketing using the unsubscribe option included in the communication or by contacting us.

Service communications relating to an existing order, account, delivery, security issue or other necessary customer-service matter are not marketing messages.

14. Children

Spark Security Store is not designed or directed specifically towards children.

If you believe personal information relating to a child has been provided to us inappropriately, please contact us so that we can review the matter.

15. Automated Decision-Making

We do not currently make decisions based solely on automated processing that produce legal or similarly significant effects on customers.

If this changes, this Privacy Policy will be updated where required.

16. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices of independent third-party websites. Please review the privacy information provided by those organisations when visiting their services.

17. Complaints

If you have a concern about how we use your personal information, please contact us first so that we have an opportunity to investigate.

You also have the right to raise a complaint with the UK Information Commissioner’s Office (ICO).

Further information about data protection rights and complaints is available from the Information Commissioner’s Office .

18. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, suppliers or legal obligations change.

The latest version will be published on this page and the date at the top of the policy will be updated.